Terms and Conditions
Last updated: 30 September 2026
- About us
These terms apply to services provided by CarPal Plus Ltd (company no. 16980854), registered office 32 Whitegate Gardens, Harrow, HA3 6BP. Contact: info@carpal.uk.com / 07888 861557. - Quotes and prices
We give a price before any work begins. Prices depend on your vehicle, tyre size, location and time of day. The final price will only change if you agree to it (for example, if we find extra work is needed on arrival). - Callouts and arrival times
Arrival times are estimates and can be affected by traffic, weather and demand. We will keep you updated if we are delayed. - Cancellations
You can cancel free of charge before our technician sets off. If you cancel after the technician is on the way, a callout fee may apply. - Your responsibilities
- Give accurate details about your vehicle, tyre size and location.
- Make sure the vehicle is in a safe place to work on, where possible.
- Provide the locking wheel nut key if your vehicle has one. If it is missing, removal is charged separately.
- Be present, or arrange for someone to be present, when the work is done.
- Safety
Our technician may refuse or stop work if it is unsafe (for example, on a live motorway lane or where a tyre cannot be repaired safely). In this case only the callout fee may apply. - Payment
Payment is due when the work is completed, by card or bank transfer. We do not store card details. - Tyres and parts
New tyres and parts are covered by the manufacturer’s warranty. Old tyres are disposed of responsibly unless you ask to keep them. - Our workmanship
If there is a problem with our work, contact us within 30 days and we will put it right. This does not affect your statutory rights under the Consumer Rights Act 2015. - Liability
We are not responsible for pre-existing damage or faults, or for losses we could not reasonably foresee. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that cannot be limited by law. - Complaints
Please contact us at info@carpal.uk.com and we will respond within 24 hours. - Law
These terms are governed by the laws of England and Wales.