Privacy Policy

Last updated: 30 September 2026

Who we are
CarPal Plus Ltd (“CarPal”, “we”, “us”) is a company registered in England and Wales (company number 16980854). Registered office: 32 Whitegate Gardens, Harrow, HA3 6BP. We are the data controller for personal data collected through carpal.uk.com.

Contact: info@carpal.uk.com | Phone: 07888 861557

What we collect

Contact details you give us: name, phone number, email address.
Job details: your location, vehicle registration, make and model, tyre size, and details of the problem.
Messages you send by phone, WhatsApp, email or our contact form.
Website usage data: IP address, browser and device type, pages visited, and cookie data (see Cookies below).

Why we use it and our legal basis

To respond to your enquiry and deliver the service you request (contract).
To take payment and keep business records (legal obligation).
To improve our website and measure advertising (legitimate interests, or consent where required for cookies).
We do not sell your personal data.

Who we share it with

Technicians and partners who carry out your job, only the details needed to do the work.
Service providers: Hostinger (website hosting), Google (analytics and advertising), WhatsApp/Meta and Twilio (calls and messaging), and payment providers.
Some providers may process data outside the UK. Where this happens, appropriate safeguards such as the UK International Data Transfer Addendum are in place.

Cookies
We use essential cookies to make the site work and, with your consent, Google Ads and analytics cookies to measure advertising performance. You can change your cookie choices at any time through our cookie banner or your browser settings.

How long we keep it
Enquiries that do not become a job: up to 12 months.
Customer and job records: 6 years, for tax and legal purposes.

Your rights
You have the right to access, correct, delete, restrict or object to the use of your data, and the right to data portability. To make a request, contact us using the details above. We will respond within one month.

Complaints
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO): ico.org.uk or 0303 123 1113.

Changes
We may update this policy. The latest version will always be on this page.